Privacy and Security Policy – Charge Clean App

1. Information We Collect

We collect the following categories of information:

• A. Information Provided by You (Direct Collection)
• Personal Information: Name, City, State, Email (optional), Phone Number (with OTP verification).
• Vehicle Information: Vehicle Company, Vehicle Model, Vehicle Identification Number (VIN), Vehicle Number, Registration Certificate (RC) Number, RC Image Upload.
• Wallet Top-up Information: While wallet top-ups are processed through Razorpay’s secure payment gateway, we may receive limited transaction details (amount, status, timestamp) but not your card or banking credentials.
• B. Information Collected Automatically (Service-Related Data)
• App Usage Information: Log data such as device type, operating system, session duration, and error logs.
• Charging Session Data: Session start/stop time, energy consumed (kWh), State of Charge (SOC), duration, and cost.
• Notifications & Communication Data: Records of support requests, push notifications delivered, and system alerts.
• C. Verification Data
• Information submitted during onboarding (personal + vehicle data) is verified manually by our admin team to confirm authenticity.
• D. Camera and Gallery Permissions
• To enable seamless verification of your vehicle details, Charge Clean requests permission to access your device’s camera and photo gallery. This access is strictly limited to the process of uploading your Vehicle Registration Certificate (RC). You can either take a photo using your camera or choose an existing image from your gallery.
• The app does not access or collect any other images, videos, or files from your device.
• Images uploaded are encrypted and securely stored in compliance with applicable data protection laws. These images are used only for verification and never shared with external parties, except where legally mandated.
• You can request deletion or correction of your uploaded RC through our customer support team.
• If a user inadvertently uploads an image or document other than the valid RC, Charge Clean will not be liable for any issues arising from such incorrect uploads. The uploaded content will not be used for any purpose other than verification and will be treated in accordance with our data protection and privacy standards. It is the user’s responsibility to ensure that only the correct and relevant document (RC) is uploaded for verification.
• Camera and gallery access permissions can be revoked at any time through your device settings. However, doing so may prevent you from completing certain verification processes required to use our services.
• E. Location Information
• Charge Clean may collect information about your city or location to display chargers available in your area. This information is used solely to provide the service of listing chargers in your city and is not used for tracking your real-time location.
• We do not share your location data with third parties, except as required by law.
• The app does not require GPS permissions for live tracking unless explicitly needed for future features, and any such use will be clearly communicated.
• Users have the option to control or restrict location access through their device settings.

2. How We Use Your Information

We use collected data to:

• Create and maintain your user account.
• Verify your identity and vehicle ownership for secure charging access.
• Provide charging services, including wallet balance management, billing, and receipts.
• Send you notifications and communications, such as invoices, session updates, low balance alerts, and city charger updates.
• Improve our services through analysis of app usage and charging patterns.
• Ensure compliance with applicable laws, including fraud detection and prevention.
• Provide customer support and respond to queries.
• Send promotional and informational content (only where you have opted in).

3. Sharing of Information

We respect your privacy and do not sell your personal information. Your data may be shared only in the following cases:

• With Service Providers: For payment processing (Razorpay), customer support, or communication delivery (email/SMS gateways).
• With Legal Authorities: When required by law, regulation, or valid legal process.
• With Affiliates/Partners: Only for operational needs related to your requested service (e.g., charging infrastructure partners).
• During Corporate Transactions: In the event of a merger, acquisition, or transfer of assets, your information may be transferred.
• With Your Consent: For any other disclosures beyond the above, only if you explicitly agree.

4. Wallet & Payment Security

• Charge Clean provides a closed-loop wallet system.
• Wallet balance is non-transferable and non-refundable.
• Top-ups are processed through Razorpay’s PCI-DSS compliant gateway.
• We do not store sensitive payment details such as card numbers, CVV, or UPI PINs.

5. Data Retention

We retain personal and service-related data only for as long as necessary to provide services or as required by law. Specifically:

• User profile & vehicle data: Will be retained even if user is inactive (purpose: session data records).
• Charging session & billing records: Retained for legal and financial compliance.
• RC image and verification data: Retained until account is active, or longer if required by law.
• Deleted accounts: Associated data will be securely kept w.r.t. vehicle.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data, including:

• Encrypted data transmission (HTTPS, TLS).
• Secure storage of sensitive files (e.g., RC images).
• Role-based admin access controls for manual verification.
• Regular security audits and monitoring.

However, no system can guarantee 100% security. You acknowledge that data transmission over the internet carries inherent risks.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Restrict or object to certain processing activities.
• Withdraw consent for marketing communications.

Requests can be made by contacting us at [Insert Support/Legal Email].

8. Use by Minors

Charge Clean does not knowingly collect or market to children under the age of 18. If we become aware that information from a minor has been collected, we will delete it promptly.

9. Third-Party Links & Services

The App may link to third-party services (e.g., Google Maps for navigation, Razorpay for payments). These services have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before use.

10. Tracking & Notifications

• Push Notifications: Sent for charging updates, wallet alerts, and service announcements. You may disable these in your device settings.
• Email Notifications: Sent for invoices, account updates, and approvals.
• Tracking Technologies: We may use cookies and analytics tools to improve app performance and user experience.

11. Amendments & Updates

We may amend this Privacy & Security Policy from time to time. Significant changes will be communicated via app notification or email. Continued use of the App after such updates will constitute acceptance.

12. Contact Us

For questions, concerns, or to exercise your data rights, please contact us at:

• Email: contact@cleanelectric.in
• Phone (Support): +919028954388